Deliveries + Returns

• We deliver to the UK and Republic of Ireland
• All listed prices are inclusive of shipping cost – in other words – FREE Shipping when the minimum order amount has been reached
• Standard Delivery Terms – 3 to 7 working days excluding weekends and public holidays. A signature may be required.
• FREE in store collection – just put the salon as your delivery address and you can pick your order up the next time your are in – easy peasy.

STOCK AVAILABILITY

Unfortunately, from time to time stock may not always be available. You will be contacted by someone from our team if the item you order is temporarily out of stock and provided with a date as to when it can reasonably expected to arrive back in stock.

OUR DISPATCH PROCESS

Orders are generally dispatched within 1-2 working days although this may take longer during the festive period and under some circumstances. Please note you may receive more than one delivery per order as some items may be despatched separately. Multiple orders may be consolidated into one delivery. Please advise if you would prefer that they weren’t.

Occasionally delivery to UK rural addresses may take longer than standard estimates.

INCORRECT ORDERS

Sometimes, despite our very best efforts despatch errors such as missing, faulty or damaged items, may occur from time to time. These must be reported within 7 days to be accepted for return. After this we are unable to accept returns. Replacements will be delivered to you and the damaged or incorrect will be required to be returned.

PACKAGE SIGNATURE

• Your delivery may require a signature upon receipt of order. Please ensure someone is available at your delivery address.
• If you are unavailable to sign for your parcel, you should receive a delivery card with contact information for delivery. It will detail the amount of time you have to arrange redelivery or collection before the parcel is returned to us.
• If the parcel is not collected and is returned to us you will be required to pay for the re-delivery. Should the order be cancelled the refund will be processed minus the original cost of shipping incurred. Free delivery is only available on claimed packages.
• Should you have a time sensitive order please use an alternative service or contact us for assistance. We regret we do not take responsible for any direct or indirect loss or damage incurred by the customer due to delayed or lack of delivery of goods regardless of the method of delivery.

INCORRECT ADDRESS DETAILS

You would be amazed how often this happens, please ensure your address is completed correctly and a valid phone number is available at order. We do not take responsibility for a lost or undelivered item if the address is incorrect. A new delivery will not be despatched until the original order is delivered back to us.

If your order is returned to us the cost of re-delivery must be paid before it is despatched again.

LOST AND UNDELIVERED ITEMS

• The delivery service we use considers a parcel lost after it has been in the postal system for a period of 15 working days for UK orders and 21 days for International orders.
• In the overwhelming majority of cases parcels do not take this amount of time, however please note we are unable to despatch a replacement or issue a refund until this period of time has elapsed.
• Should you have any queries relating to a your delivery or order please contact us via email –  clientservices@beyoutifi.com  Please note we aim to reply to emails within 24-48 hours.

CLAIMS / SIGNATURE DENIAL SITUATIONS

1. In order to file a claim with Royal Mail you have to contact us via email at clientservices@beyoutifi.com within 30 days from the day you receive the email with your order dispatch confirmation.
2. Failure to notify us within 30 days of receiving your dispatch confirmation will disqualify us from raising a claim with Royal Mail, therefore we would not be able to provide further assistance. Hence, you will not qualify for a refund
3. Claims submitted for signature denials require customers to return the claim form filled out to Royal Mail confirming that they haven’t received a parcel from us
4. If you fail to return the letter to Royal Mail within 30 working days from the date you received it, we will not be able to provide any further assistance
5. Failure to return the letter will result in Royal Mail closing down the claim with the assumption you have received the parcel. Hence, you will NOT qualify for a refund from us

PROMOTIONS, GIFTS, ETC

Discount Code and Money Off – Only one code is permitted per order and must be entered correctly in the Discount Code box provided at the checkout page. When entered correctly the Discount Code will generate the reduction in your basket. We regret we cannot process codes retrospectively after the order has been placed due to the cost of bank processing fees on refunds.

Gift With Purchases – These are automatically added to your cart when your order qualifies for the offer. No other offer or discount is valid when a GWP is added. These are not provided if the terms of the offer are not met. Gift with purchases items are not eligible for exchange or monetary refund.

Returned or Cancelled Order with Offers – When returning items that include a discount the refund due will include the discount. If a free gift was included this must be returned with your item or the value of the gift will be deducted from the refund.

• If a refund is issued an admin fee may apply due to the cost or processing refunds with the banks.
• Offers run for a limited time and can’t be used in conjunction with any other offers.
• In some instances these are limited by categories and/or brands. Brands or products are added from time to time based on gift with purchase offers and brand requirements – this will be reflected at checkout with the item being excluded from the discount total.

RETURNS

We are happy to offer replacements on goods damaged in transit or sent in error. Please contact clientservices@beyoutifi.com

An exchange or credit note is available for unopened, unused goods that are no longer required.

Goods must be returned to us in saleable condition within 14 days.

All returns are at the expense of the purchaser. However, if goods are damaged in transit or you receive a product in error, we will refund shipping costs. We suggest using a recorded service to ensure safe return of the items. Please retain a proof of postage.

We regret we cannot offer refunds or exchanges on goods that have been opened, or used, for hygiene reasons. Please use our sample service for matching make-up colours, trying scents or sampling a new range for the first time. This helps ensure your purchase is one you love.

Under the ‘Sales of Goods Law’ we are not obliged to accept returns simply if you have changed your mind or no longer want the goods.

We are legally obliged to ensure your money is refunded within 30 working days of receipt of the return.

Please contact us if you have ordered an item in error and we will endeavour to swap the unopened, unused item for the one you require. This is at our discretion.

ORDER CANCELLATION

You have the right to cancel your order within 7 days under the Distance Selling Regulations.

You will be responsible for paying the shipping costs for returning cancelled or unwanted items. Shipping costs are non-refundable. If you receive a refund, the cost of shipping the item to you will be deducted from your refund.

CANCELLATIONS

Cancel BEFORE we have dispatched your order

1. You may cancel your order (or any part of it) at any stage before the products are delivered to you or your up to 14 days afterwards
2. Should you want to cancel your order (or any part of it) please email us immediately at clientservices@beyoutifi.com
3. We will process the refund immediately; allow 3-5 business days for the amount to clear in your bank account

Cancel AFTER we have dispatched your order

1. If you decide to cancel your order after we have dispatched the parcel, you will be responsible for returning the items to us
2. Please return the products in accordance with the provisions set above in our returns and refunds section
3. The products should be returned within 14 days, unused and in the original sale condition (except to the extent reasonably necessary to examine them) together with the original packaging
4. We advise you to use a recorded delivery service
5. After you cancel and we receive the returned items, any sum debited by us to your credit/debit card will be refunded in full. Allow 3-5 business days for the refund to clear within your bank account

Please contact clientservices@beyoutifi.com for a returns number. Items returned without this number WILL be delayed in processing.

1. We aim to despatch items within 24-48 hours. If the item has been despatched you will have to return the goods to us.
2. Returning an item from a cancelled order, which has already been despatched, is at the cost of the purchaser.
3. We refund money on receipt of the goods in satisfactory condition. This means they have not been used, opened or have damaged packaging.
4. We are legally obliged to ensure your money is refunded within 30 working days of receipt of the returned goods in saleable condition.
5. Along with used items, several types of goods are exempt from being returned. Such as intimate or sanitary products for return.

NON RETURNABLE ITEMS

• Gift cards
• Some health and personal care items.
• Opened cosmetics.
• To complete your return, we require a receipt or proof of purchase. Returns are not received by the manufacturer. Please contact us directly.

There are certain situations where refunds may not be granted. For example:

• Items with obvious signs of use.
• Any item not in its original condition, is damaged outer or inner.
• Any item that is returned more than 30 days after delivery.
• If a refund is issued an admin fee may apply due to the cost or processing refunds with the banks.

REFUNDS PROCESS 

1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If a refund is issued an admin fee may apply due to the cost or processing refunds with the banks.
3. We are legally obliged to ensure your money is refunded within 30 working days from receipt of the item.

If you haven’t received a refund yet, please email us please contact us at clientservices@beyoutifi.com

SALE ITEMS

All sales are final or sale items. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please log your request via email at clientservices@beyoutifi.com

GIFTS

If the item was marked as a gift when purchased and shipped directly to you and you would like to swap it we will need confirmation of the original purchaser. If this can be traced you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, they will receive the credit.